you pass a co-worker in the hallway and he asks "how are you?". you respond by:
people value closeness and friendliness. it is appropriate to stand close to a business contact or a colleague and frequently touch his/her arm while talking
you have a meeting with a colleague from a different department scheduled for 10:00am. you've spoken to the receptionist and you have been waiting outside the colleague's office for a while and it is now 10:05. you want to make sure the person knows you're there. you:
when you are meeting your coworkers. normally, hr manager or head of office will introduce and welcome you. which of the following introduction speech is not appropriate?
usually the organizational structure of the company is shown as the organizational chart. two common types of organizational charts exist, tall and :
in a typical office building, can you use the meeting room whenever it is empty?
read the following statements and decide which one is inappropriate behavior based on your common sense.
f: hello, marilyn speaking. m:marilyn, this is orsen parker from technoworld. you passed the interview and we’d like you to join our team. congratulations! could you start next monday morning at 9 o'clock sharp? f: thank you! that’s great! yes, monday morning at 9 o'clock would be fantastic. m:ok, super. before you begin, would you please prepare the files required by our corporation which i will send you an email later. and we also need you to fill out some additional paperwork. is there a day this week that you could come in for an hour or two? f: of course, i will be there on time. when does orsen want marilyn to come for a start?
f: hello, marilyn speaking. m:marilyn, this is orsen parker from technoworld. you passed the interview and we’d like you to join our team. congratulations! could you start next monday morning at 9 o'clock sharp? f: thank you! that’s great! yes, monday morning at 9 o'clock would be fantastic. m:ok, super. before you begin, would you please prepare the files required by our corporation which i will send you an email later. and we also need you to fill out some additional paperwork. is there a day this week that you could come in for an hour or two? f: of course, i will be there on time. how will orsen send the files which marilyn has to prepare?
f: hello, marilyn speaking. m:marilyn, this is orsen parker from technoworld. you passed the interview and we’d like you to join our team. congratulations! could you start next monday morning at 9 o'clock sharp? f: thank you! that’s great! yes, monday morning at 9 o'clock would be fantastic. m:ok, super. before you begin, would you please prepare the files required by our corporation which i will send you an email later. and we also need you to fill out some additional paperwork. is there a day this week that you could come in for an hour or two? f: of course, i will be there on time. what does marilyn need to do when meeting orsen?
f: bob, did you contact technical support about my computer? i’m working on an important presentation, and all my work is on that computer. m: yes, i called them. they told me they’d send someone over tomorrow afternoon. f: tomorrow afternoon? that will be too late. i’m meeting with my clients at 4 tomorrow to discuss ways to promote their company. could you please call tech support again, and ask them if they can come any sooner? m: sure, i’ll call them right away. i’ll talk to a supervisor to make sure they get a technician over here today. what does the woman want bob to do?
f: bob, did you contact technical support about my computer? i’m working on an important presentation, and all my work is on that computer. m: yes, i called them. they told me they’d send someone over tomorrow afternoon. f: tomorrow afternoon? that will be too late. i’m meeting with my clients at 4 tomorrow to discuss ways to promote their company. could you please call tech support again, and ask them if they can come any sooner? m: sure, i’ll call them right away. i’ll talk to a supervisor to make sure they get a technician over here today. what will the woman meet her clients for?
f: bob, did you contact technical support about my computer? i’m working on an important presentation, and all my work is on that computer. m: yes, i called them. they told me they’d send someone over tomorrow afternoon. f: tomorrow afternoon? that will be too late. i’m meeting with my clients at 4 tomorrow to discuss ways to promote their company. could you please call tech support again, and ask them if they can come any sooner? m: sure, i’ll call them right away. i’ll talk to a supervisor to make sure they get a technician over here today. what will bob do later?
f: diego, have we received a fax from chris at complex computers yet? m: we did, but it came through blurry. i called, and chris said they were having problems with the fax machine. they’re trying to fix it. f: mr. ramon needs to review that document as soon as possible. it’s the new service contract for our office pcs. m: i’ll phone chris and see how they’re doing. if the machine’s still down, i’ll have him scan and e-mail it instead. either way, i’ll run it to mr. ramon’s office as soon as it arrives. what company does chris work with?
f: diego, have we received a fax from chris at complex computers yet? m: we did, but it came through blurry. i called, and chris said they were having problems with the fax machine. they’re trying to fix it. f: mr. ramon needs to review that document as soon as possible. it’s the new service contract for our office pcs. m: i’ll phone chris and see how they’re doing. if the machine’s still down, i’ll have him scan and e-mail it instead. either way, i’ll run it to mr. ramon’s office as soon as it arrives. what is the fax about?
f: diego, have we received a fax from chris at complex computers yet? m: we did, but it came through blurry. i called, and chris said they were having problems with the fax machine. they’re trying to fix it. f: mr. ramon needs to review that document as soon as possible. it’s the new service contract for our office pcs. m: i’ll phone chris and see how they’re doing. if the machine’s still down, i’ll have him scan and e-mail it instead. either way, i’ll run it to mr. ramon’s office as soon as it arrives. what will diego do if the fax machine is still down?
in working environment, “cubicle” refers to:
in working environment, “boardroom” refers to:
in working environment, “staff room” refers to:
which of the following are considered appropriate when using office facilities?
which of the following is considered appropriate at workplace?
which of the following is considered inappropriate at workplace?
which of the following is not the functions of administration department in a company?
which is not an advantage of a flat organizational structure?
which of the following is not a characteristic of a flat organizational structure?
which is not an advantage of a tall organizational structure?
it is necessary to introduce yourself to your boss and colleagues in the new corporation properly. a typical self- introduction should cover your personal information and upcoming challenge. also, you should:
translate the following chinese phrase into english: 行政部
translate the following chinese phrase into english:采购部
translate the phrase into chinese: cfo
translate the following chinese phrase into english:分机
1. which of the following is not the synonym for “etiquette”?
when you are writing a business fax, you should not to:
when you are writing a business email, you should not to:
please match the expressions with the corresponding occasion. greeting business callers
please match the expressions with the corresponding occasion. ending business calls
please match the expressions with the corresponding occasion. placing your caller on hold
what are the proper ways to make a business phone call?
in order to make a successful sales presentation. you’d better follow the following tips:
please match the expressions with the corresponding occasion. starting all talks
please match the expressions with the corresponding occasion. reminding of email attachments
when making a all talk, you should be the second one to say hello to another person to show your modesty.
it is a taboo to ask another person about his health, religion or political opinions.
when you have to place your caller on hold, it is important to ask the caller first.
if the hold takes longer than anticipated, check back with the caller periodically, so they don’t feel as though they have been abandoned.
when you are using numbers and data in your presentation, make it meaningful by using them in a context.
base on the first conversation in lesson one, where is the destination of louis liu?
do you still remember the first video you watched in lesson two this unit? which gate should the passenger go to?
do you still remember the first video you watched in lesson three this unit? what kind of room did marilyn book for mr. johnson?
do you still remember the second video you watched in lesson three this unit? how many digital numbers does cvv number have?
i can’t believe they’ve booked us on a ________. i’d really rather just stay another night and sleep in a bed!
instead of one double bed, can we have two _____?
how much time have i got to ______ between flights?
which of the following word doesn’t refer to airport phenomenon?
which of the following word doesn’t refer to hotel phenomenon?
choose the sentence which doesn’t refer to dinner phenomenon?
where should the guest of honor be seated?
who usually pays for the bill?
how to place your napkin?
how to seek the attention of the staff?
which of the following words will not likely be used in a hotel room reservation?
which of the following is the inappropriate behaviour for business dinner?
do you still remember the third video you watched in lesson two this unit? what should the passenger do with the prohibited item?
choose the suitable sentences while asking people for an order.
choose the suitable sentences while describing food and giving an opinion.
items should be prohibited from boarding are:
preparations we shall do before travelling are:
in a hotel, guests will have their buffet breakfast without charge anytime .
in a hotel, guests will have express laundry with extra fees.
it is ok to pass a piece of food to someone with your chopstick.
it is discourteous to seat guests at he place where the dishes are serves.
in order to show your politeness and hospitality you should try you best to pay the bill after the dinner.